Suppose a person purchased a keyboard from a computer hardware store, only to discover that after connecting it to their personal computer, it can hardly type a single character. In this instance, it’s logical that the individual would view it as useless and defective.

It’s typical for people to expect the bare minimum for the items they buy. They assume that the products they purchased will fulfill their intended functions. After all, if the product you purchased fails to meet your expectations, your payment would’ve been for nothing. But, what if you experienced a similar unfortunate incident? How should you deal with defective products?

Check out these options:

File An Official Complaint

Advocates like attorneys at Raphaelson & Levine are aware that, in accordance with the Consumer Protection Act, consumers have the right to get high-quality goods, transparent pricing, and friendly customer care from their sellers. Accordingly, they can assist you with legal representation if you file a complaint against the seller who supplied defective merchandise.

A lawyer specializing in consumer protection can educate you about the laws that safeguard you from unfair customer service by a seller. They can also advise you as to what steps you should take to file a case. Legal assistance can provide enough pressure against a vendor to give compensation for damages and inconvenience that their items caused. 

Suppose the seller’s company is stubborn, and you win the case. In that case, the Federal Trade Commission can diminish the possibility of having other buyers experience a similar encounter by closing the establishment altogether.

Consider collecting the documents you obtained during your purchase, like receipts and order information. Keep them so you can provide strong evidence against the vendor if they don’t assist you regarding your concern about the defective item.

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If you bought an item online, you could still file a complaint through your consumer protection agency. If you purchased the defective item from a foreign vendor, you could reach out through

Ask For Manufacturer Assistance

Businesses need to accommodate their customers accordingly. They should focus on providing high-quality products and services aside from gaining profit. Each company has to agree to a series of regulations set by the government to operate, including the recognition of the federal and state laws protecting consumers.

If you have a concern about a defective item you bought from a store, consider reaching out to them to receive their aid. Manufacturers can help you out in many ways. Some of which are through:

  • Technical Support – Since most companies personally make the products they sell, you can expect that they know a lot about these items. Their staff can inform you of what you should do to repair the defective item should you encounter the same problem. They can explain how to fix the issue using terms their customers can easily understand. You can reach them out through their physical branch or their given business contact details.
  • Replacement – Suppose the item you bought doesn’t work despite reading the product manual or following the manufacturer’s advice. In that case, consider asking for a replacement. Many businesses allow the replacement of items if they become defective for a certain period. 
  • Warranty – Many companies offer a warranty or period when they can repair or offer a replacement for the defective item that their customer bought, and for free. This warranty, however, can only last for a certain period.
  • Refund – If you think you don’t need the product anymore or prefer buying another one instead from a different vendor, a refund can be your suitable choice. You may ask your seller if they’ll give reimbursement for the defective items they sold. The amount you’ll get, however, would usually depend on the type of product and other company policies.
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Do Not Use The Item Anymore

Using a defective item can put someone’s life in danger. For example, unsatisfactory Christmas lights can cause fire, and toys with toxic materials can cause severe illnesses to anyone who might touch them. If you notice that the item you bought shows defects, don’t use them anymore. Inform your loved ones that the item is defective so they’ll know it’s unsafe. Keep them away from children and your pets at home. 


A defective item can be a damaged or deficient product. It’s not worth a buyer’s price because it’s unusable and unsafe. By considering the options discussed above, like filing a formal complaint, asking for manufacturer assistance, and not using the defective item anymore, you can keep your family safe and get the service you deserve and paid for.