In 2025, Singapore had the most scam challenges ever, with thousands of cases worth more than S$700 million. With this, the phrase “DBS scam” has gone from being a warning to a sign of advanced protection.
DBS is not just using technology; it is now using behavioral science, AI, and the knowledge of people on the front lines to strengthen scam prevention and stay one step ahead of scammers.
And in 2026, they want to add even more practical, personalized protections for customers to these defenses.
When You Feel Rushed, DBS Slows Things Down
Scammers use a sense of urgency to get you to make hasty decisions. The Behavioral Science Team at DBS fights back with cognitive breaks, which are short breaks in your digital banking journey that give you time to think before you act.
Here’s an example, when you start a big transfer or alter your security settings, the system might cause a short delay and show a security prompt.
DBS plans to improve this Scam Prevention feature in 2026 by adding adaptive pauses that change based on the risk level of your activity. They will use real-time analytics to find patterns of pressure that look like scams.
Not Just Algorithms: Tech Meets Human Insight
AI can find strange patterns in transactions, but it cannot feel panic or doubt, which are the emotional buttons that scammers push.
That is where DBS’s approach, which is led by people, comes in. In 2025, the bank’s AI highlighted thousands of high-risk transfers, but it was trained staff who made the calls to confirm intentions and stop fraud that was already happening.
DBS is working on a hybrid “human-plus-AI” alert system for 2026. In this system, AI will filter out threats and only send the most urgent cases to a dedicated Scam Prevention hotline team that is available 24/7.
When Speed is Important—DBS and the Anti-Scam Center at Work
This year, DBS worked with the Anti-Scam Centre to send thousands of real-time SMS alerts using robotic process automation. This stopped tens of millions of dollars in potential losses.
These alerts are set to go off right when a suspicious transaction is found. DBS wants to add these alerts to push notifications in the digibank app itself by 2026. This will make them harder to miss and give customers a quick way to freeze their accounts with just one tap.
Teaching the People Who Protect Us Behind the Screens
It is often the personal touch that makes the sale, even with AI and automation. In 2025, trained DBS staff in branches and call centers stopped a lot of scams just by noticing that customers’ stories or documents did not match up.
In 2026, the bank will add advanced scam scenario drills to its training programs. This Scam Prevention approach will give all of its front-line employees the skills they need to spot new fraud trends before they make the news.
Why “DBS Scam” Should Be Respected
Looking up “DBS scam” is not about being scared; it is about finding a defense network that is alive and changing. The bank uses psychology, AI that watches things in real time, human intuition, and instant communication to keep your money safe.
As scams get shrewder in 2026, DBS’s layered approach will only get stronger, giving you both immediate protection and the peace of mind that someone is watching out for you.
DBS Scam Prevention: Smarter, Faster, and More Personal by 2026
When you hear the term “DBS scam,” think of it as DBS stopping scams before they can work. There are many ways to protect you, like a built-in pause in your online banking, a message that makes you double-check, an alert that stops a transfer, or a conversation with a staff member who is always watching.
Those layers will be even smarter, faster, and more personal in 2026. If you are ever not sure, stop and call DBS. They are not just your bank; they are also your partner in keeping your money and peace of mind safe.
