DoorDash account deactivation can be a major setback for workers, also called “Dashers,” who depend on the delivery platform to generate their income. However, DoorDash may suspend a courier’s account for any reason, including without cause or notice.

Dashers may believe their accounts have been unjustly terminated if the reason is unwarranted or if the terms of service violations are minor.

Knowing why you’ve experienced a DoorDash wrongful deactivation and how to deal with it increases your chances of getting your account reactivated.

Why Was My DoorDash Account Deactivated?

DoorDash may deactivate a courier account for several reasons, including:

 

The deactivation email from DoorDash should list specific violations that led to the decision. If the reasons seem illogical, you can seek to reverse the ruling.

How Can I Get My Account Reactivated?

If you want to deliver with DoorDash after a deactivation, you can apply for reactivation by sending a complaint to DoorDash support.

In your appeal, explain why you believe deactivation was unjust and how the issues causing deactivation have been rectified. Be sure to provide supporting evidence that helps your appeal.

Additionally, DoorDash may direct you to fill out an online reactivation form where you can present your case for why your account should be reactivated.

In some cases, DoorDash support may ask you to complete certain steps, such as retaking an onboarding course, updating credentials, or submitting paperwork, before they reconsider reactivating your account.

After submitting your appeal, it typically takes DoorDash between seven and fourteen days to review your case and determine if reactivation is warranted.

Although there’s no guarantee that your access will be reinstated, clearly stating your case is crucial. Additionally, a strong prior performance record may work in your favor.

Who Should I Contact?

To appeal a DoorDash account deactivation, you need to engage DoorDash support through several channels. Start by using the in-app support chat by accessing the help section within the app, or resort to email if you are unable to sign in.

Additionally, you can reach out through DoorDash’s Twitter or Facebook accounts, where the support teams managing these social media platforms may be able to submit appeals on your behalf.

If these methods do not yield a response, consider reaching out to customer support by phone and providing documentation when requested.

My DoorDash Background Check is Suspended, What Now?

DoorDash uses “vendors” to conduct background checks to verify new couriers during registration. If issues arise during this process, your status may display as “suspended” rather than “activated.” Common reasons for background check complications include:

False personal information

Incorrect social security number, date of birth, or address details can cause verification issues.

Speeding tickets and other violations

Some may require prior approval before processing.

Criminal history

Any criminal record within the applicant’s background may disqualify them; offenders or serious convictions, specifically those related to drugs, sexual offenses, or violence, are automatic disqualifiers. However, minor offenses from many years ago may require special consent.

Background check errors

There are times when the background screening firm errs (e.g., mixing consumers’ files, clerical errors), causing Dashers to lose account access, leading to DoorDash account deactivation.

A suspended background check temporarily prevents your ability to deliver with DoorDash but does not disqualify you entirely.

The best approach is to provide correct personal details, explain any infractions, obtain prior approval if necessary, and be patient.

Can I Fix My DoorDash Background Check Status?

Generally, yes. Begin by double-checking that all your personal, vehicle, and license information submitted for verification is correct, as errors can greatly complicate the process.

Next, familiarize yourself with the background check company, Checkr (or whoever DoorDash is using) to understand their process, how to file a dispute (we recommend via certified mail), and the tools they offer for handling issues.

If you encounter issues, contact Dasher support via email, sharing relevant information and requesting manual approval of your account with supporting evidence.

Throughout this process, it’s critical to stay patient, as managers will consider your situation, which may require a few weeks if the case is complicated.

With some effort, most suspended background checks can be resolved unless there are significant violations.

However, there are times when DoorDash refuses to reactivate your account. When this happens, it’s advisable to seek help from a consumer law firm!

Should I Sue DoorDash for Deactivating My Account?

Legal action against DoorDash for deactivating Dashers’ accounts usually involves claims of unlawful dismissal, violation of workers’ rights, and other related issues.

However, DoorDash’s contract includes clauses allowing them to terminate a courier’s account without reason.

Nevertheless, that doesn’t mean DoorDash is without reproach, and with the help of a consumer rights lawyer, you can decipher if you have a valid claim against DoorDash or not.

Alternative approaches, such as filing a case against the background screening company for errors usually prove to be more effective.

Background screening companies have an obligation under the law to conduct background checks in a way that is accurate and provides the most relevant and updated details about applicants.

When they fail to act reasonably and by the law (FCRA), Dashers can pursue legal action against the company for the harm they’ve suffered.

Dealing with DoorDash Account Deactivation: Know Your Options

Experiencing a DoorDash wrongful account deactivation can be frustrating and financially challenging for Dashers.

Understanding the common reasons behind such deactivations and the steps to appeal can significantly improve your chances of reactivation.

Whether it’s rectifying minor infractions, addressing background check issues, or seeking legal guidance, being proactive and informed is key.

If you find yourself facing a deactivation, take action swiftly and leverage the available support channels to advocate for your reinstatement. With persistence and the right approach, you can work toward restoring your access to this vital income source.